Privacy Policy
SmartShine (“SmartShine”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information of customers, website visitors, and partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.smartshine.ca or use any of our services.
SmartShine is operated by 16734880 Canada Inc., a Canadian corporation providing vehicle cleaning, detailing, and related automotive services in Toronto, Ontario and surrounding areas.
By using our website or services, you agree to the practices described in this Privacy Policy.
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1. Information We Collect
We may collect personal information from you in several ways, including when you:
• Visit our website
• Book a service
• Purchase a subscription or detailing package
• Contact us through forms or email
• Leave reviews or feedback
• Interact with our social media pages
• Make payments for services
The information we collect may include:
Personal Identification Information
• Full name
• Email address
• Phone number
• Billing address
• Vehicle details (make, model, type)
Payment Information
Payments are processed through secure third-party processors such as Square. SmartShine does not store full credit card numbers on our servers.
Service Information
When booking services, we may collect:
• Vehicle type (sedan, SUV, pickup, van)
• Selected services or add-ons
• Preferred service location
• Appointment time and date
Technical Information
When you visit our website, certain data may be collected automatically, including:
• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on the website
• Referral links
This information helps us improve the performance and security of our website.
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2. How We Use Your Information
SmartShine may use collected information for the following purposes:
Providing Services
To schedule and deliver car wash, detailing, and related services.
Payment Processing
To securely process transactions and issue receipts.
Customer Communication
To respond to inquiries, confirm bookings, send service reminders, and provide updates.
Improving Our Services
To analyze website usage, improve our offerings, and enhance customer experience.
Marketing and Promotions
We may occasionally send promotions, service updates, or special offers. You may unsubscribe at any time.
Operational Purposes
To manage our business operations including appointment scheduling, customer records, and service history.
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3. Cookies and Tracking Technologies
Our website may use cookies, analytics tools, and similar technologies to enhance user experience.
Cookies help us:
• Understand how visitors use our website
• Improve website functionality
• Track marketing performance
• Remember user preferences
You can disable cookies through your browser settings, though some website features may not function properly.
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4. Third-Party Services
We may use trusted third-party service providers to help operate our business and website.
These may include:
• Payment processors (such as Square)
• Website hosting providers
• Booking and scheduling platforms
• Email marketing tools
• Analytics platforms such as Google Analytics
• Customer review platforms
These providers only receive the information necessary to perform their services and are required to protect your data.
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5. Sharing of Information
SmartShine does not sell, trade, or rent personal information to third parties.
However, we may disclose information when necessary:
• To process payments
• To fulfill booked services
• To comply with legal obligations
• To protect the rights, safety, or property of SmartShine or our customers
• During a business transaction such as a merger, acquisition, or restructuring
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6. Data Security
We take reasonable precautions to protect your information.
These safeguards may include:
• Secure website encryption (SSL)
• Secure payment gateways
• Access restrictions on internal systems
• Regular security monitoring
While we implement industry-standard protections, no method of transmission over the internet can be guaranteed to be completely secure.
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7. Data Retention
We retain personal information only as long as necessary to:
• Provide services
• Maintain business records
• Comply with legal or tax requirements
• Resolve disputes or enforce agreements
Once information is no longer required, it is securely deleted or anonymized.
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8. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
• Request access to personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of personal data where legally permitted
• Withdraw consent for marketing communications
To make a request, please contact us using the information listed below.
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9. Children’s Privacy
Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from minors.
If we become aware that personal information from a minor has been collected, we will take steps to delete it.
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10. External Links
Our website may contain links to external websites or services that are not operated by SmartShine.
We are not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of any third-party sites they visit.
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11. Business Transfers
If SmartShine undergoes a business transition such as a merger, acquisition, restructuring, or sale of assets, customer information may be transferred as part of that transaction.
Such transfers will continue to be protected under applicable privacy laws.
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12. Compliance with Canadian Privacy Laws
SmartShine operates in Canada and complies with applicable privacy legislation including:
• Personal Information Protection and Electronic Documents Act (PIPEDA)
• Applicable provincial privacy regulations
We collect and use personal information only for legitimate business purposes and with appropriate consent where required.
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13. Changes to This Privacy Policy
SmartShine reserves the right to update this Privacy Policy at any time.
When changes are made:
• The updated policy will be posted on this page
• The “Last Updated” date will be revised
Continued use of the website after updates constitutes acceptance of the revised policy.
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14. Contact Information
If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:
SmartShine
364 O’Connor Drive
Toronto, Ontario
Canada
Phone: 647-513-6735
Email: smartshine.toronto@gmail.com
Website: www.smartshine.ca